FYI before you buy
Nobody
likes not-cool surprises - so we've added this page to give
you much up-front info on how we treat you and your
orders. We have been told we have the best customer service
so we work hard to keep you happy!
Got
a question? Head over to our contact
page and email us with any concern - or better yet, click
here to email us now!
Main
Page is King. Always check our main
page - and - our new What's Up
page for updates, special notices and other information
that may effect your order.
You
placed an order - what's next? You should receive an
email with order details within a few hours from our processing
service. To streamline orders, this email is the only response
you may get regarding your order.
Orders
& Shipping. Your
order will leave our shipping location within 2 working
days most times. Since we do offer Low Cost or Free Shipping,
please allow 7-10 working days for U.S. Shipments to arrive
to you. Most times orders arrive sooner. Read more about
shippping here.
Canada
or International Orders. Your international order should
make it to the border/customs area in a few days once shipped.
Most times it get through customs pretty quick. We are pleased
to say we have never lost an International shipment but
have seen many Customs delays at times. Read more about
shippping here.
Downloads.
At this time you will get a download link upon your
payment - usually in a few minutes. Read more about downloads
here.
Hassle
Free Returns & Exchanges. If you or your members
are not completely satisfied with a music title, simply
send your item back to us - No questions asked! For exchanges
of regular priced items in your order, you can pick a different
title that you would like and we will ship the new title(s)
to you at no cost. We offer a fast exchange process. All
regular priced titles can be exchanged within 30 days for
a different title, store credit or refund for items in like-new
resale condition. Deeply discounted titles, bulk discounted
offers (like our 5 for $75 special) offer exchanges or store
credits. Special priced items, closeouts or clearance titles
may not qualify. Videos, DVDs, Fitness Wear and packaged
items may be returned only if unopened and in like new condition.
Shipping and handling charges are not refundable and please
include a phone or email with your returned items. Digital
downloads offer no returns or exchanges. Read more about
downloads here.
Stuff
happens. You're covered! Whatever the reason....if you
ever have a CD that looks great or is gently used, but skips
for some reason, simply ship back the non-working CD(s)
to us. Once we receive your defective CD(s), we will replace
each with the same in-stock title and even ship it back
to you for Free. You also get a FREE online backup . This
guarantees your music will be safe and can be replaced fast
via download. Read more about free replacements here.
Sound
pretty good?
Got questions? Email us today.
Feel like you're ready to order?
Click here
to get started!
